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Evidence Guide: MSS408011 - Develop knowledge systems and learning processes for an organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS408011 - Develop knowledge systems and learning processes for an organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Identify processes generating new knowledge

  1. Identify existing systems and/or processes for organisational learning and knowledge management
  2. Facilitate respectful discussion of current performance and problems with stakeholders across levels and areas of organisation to determine knowledge
  3. Determine knowledge generation from routine operations, communications, projects and problem solving
  4. Consult with operational employees, managers and technical specialists to identify other sources of organisational knowledge
  5. Review qualitative and quantitative data and information to determine knowledge
  6. Validate findings with key stakeholders
Identify existing systems and/or processes for organisational learning and knowledge management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate respectful discussion of current performance and problems with stakeholders across levels and areas of organisation to determine knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine knowledge generation from routine operations, communications, projects and problem solving

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with operational employees, managers and technical specialists to identify other sources of organisational knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review qualitative and quantitative data and information to determine knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate findings with key stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop knowledge capture and retrieval systems

  1. Liaise with leadership team to confirm approvals, resources and decision making delegations
  2. Oversee development of systems for identifying and recording knowledge
  3. Facilitate extraction of knowledge from records
  4. Develop processes for analysis, verification and operationalisation of knowledge to support organisation’s competitive systems and practices approach
  5. Source or develop knowledge storage and retrieval systems to enable ongoing access to and updating of knowledge
  6. Oversee development of procedures and mechanisms to institutionalise knowledge capture
Liaise with leadership team to confirm approvals, resources and decision making delegations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee development of systems for identifying and recording knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate extraction of knowledge from records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop processes for analysis, verification and operationalisation of knowledge to support organisation’s competitive systems and practices approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source or develop knowledge storage and retrieval systems to enable ongoing access to and updating of knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee development of procedures and mechanisms to institutionalise knowledge capture

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate application of organisational knowledge

  1. Facilitate allocation of resources and organisational support for learning
  2. Facilitate development of information and communication methods to promote engagement with knowledge system
  3. Provide information and assistance to stakeholders to enable them to access knowledge and apply learning
  4. Communicate across levels and areas of organisation using appropriate language, style and methods
  5. Consult with operational, technical and management personnel to identify barriers to accessing and/or applying learning and develop solutions
Facilitate allocation of resources and organisational support for learning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate development of information and communication methods to promote engagement with knowledge system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and assistance to stakeholders to enable them to access knowledge and apply learning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate across levels and areas of organisation using appropriate language, style and methods

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with operational, technical and management personnel to identify barriers to accessing and/or applying learning and develop solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and improve learning processes

  1. Review use of knowledge system to identify areas where knowledge system is not being fully utilised
  2. Evaluate benefits obtained from knowledge system and identify areas where greater benefits could be obtained from knowledge system
  3. Consult with operational employees, managers and technical specialists to determine improvements to systems
  4. Determine skills and/or other development needed to improve effectiveness of knowledge systems and/or application of learning
  5. Liaise with stakeholders to identify improvements to methods for institutionalising knowledge and learning
  6. Oversee implementation of improvements
Review use of knowledge system to identify areas where knowledge system is not being fully utilised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate benefits obtained from knowledge system and identify areas where greater benefits could be obtained from knowledge system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with operational employees, managers and technical specialists to determine improvements to systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine skills and/or other development needed to improve effectiveness of knowledge systems and/or application of learning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with stakeholders to identify improvements to methods for institutionalising knowledge and learning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee implementation of improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge